Shipping & Delivery Policy

At Home Luxe Co, we aim to carefully pack and dispatch your order as quickly as possible. Please find our delivery information below.

UK Delivery

Standard UK Mainland Delivery – £3.95
Orders are usually delivered within 3–5 working days from dispatch.

Next Working Day Delivery – £8.00
Where available, orders placed using our Next Working Day service will be sent using an express delivery service.

Please note that orders placed on weekends or UK Bank Holidays will be processed on the next working day.

Delivery times are estimates and, although we always do our best to ensure your order arrives promptly, occasional delays with couriers can occur.

Dispatch Times

We aim to dispatch in-stock items as quickly as possible.

During particularly busy periods, including sales, promotional events, Christmas and Bank Holidays, dispatch may take slightly longer.

If an item has a longer lead time or is available for pre-order, this will normally be stated on the individual product page.

Pre-Order Items

Products marked as pre-order will be dispatched once stock arrives with us.

Any estimated availability or dispatch date shown on the product page is provided as a guide and may be subject to change due to circumstances outside our control.

If your order contains both in-stock and pre-order products, your order may be held until all items are available for dispatch. Please contact us if you would like to discuss receiving available items separately.

Delivery Areas

Our standard delivery rates apply to UK Mainland addresses.

Some addresses, including the Scottish Highlands and Islands, Northern Ireland, Isle of Man, Channel Islands and other remote locations, may incur an additional delivery charge or require a different delivery service.

If an additional charge applies to your order, we will contact you before dispatch.

International Delivery

International delivery availability may vary depending on the destination, product size and current customs requirements.

If international delivery is available at checkout, the delivery charge will be calculated based on your order and destination.

Customers ordering outside the UK may be responsible for any applicable customs duties, import taxes, handling fees or local charges. These charges are not controlled by Home Luxe Co and, unless expressly stated otherwise at checkout, are the responsibility of the recipient.

Tracking Your Order

Where tracking is available, you will receive your tracking information by email once your order has been dispatched.

Please allow a little time for tracking information to become active after receiving your dispatch confirmation.

Multiple Parcels

Larger orders may occasionally be dispatched in more than one parcel. Parcels can sometimes arrive separately, even when dispatched at the same time.

If part of your order has arrived but another item is missing, please check your tracking information or contact us before reporting the item as lost.

Incorrect Delivery Addresses

Please check your delivery details carefully before completing your order.

If you notice an error, please contact us as soon as possible. We will always try to amend your details before dispatch, but we cannot guarantee changes can be made once an order has entered the packing or dispatch process.

Additional postage charges may apply if an order is returned to us because an incorrect or incomplete delivery address was provided.

Safe Places & Delivery Instructions

If you request that a courier leaves your parcel in a nominated safe place or follows specific delivery instructions, please ensure the location is secure and suitable for the parcel.

Courier services and available delivery options may vary depending on the size, weight and destination of your order.

Delayed Orders

While the majority of orders arrive within the estimated delivery window, delays can occasionally occur due to courier disruption, severe weather, seasonal demand or other circumstances outside our reasonable control.

If your parcel has not arrived within the expected timeframe, please contact us and we will investigate the delivery with the courier.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us at hello@homeluxeco.com with your name and order number.

We will investigate the delivery with the relevant courier and, where a parcel is confirmed as lost, arrange an appropriate replacement or refund.

Damaged or Incorrect Orders

We take great care when packing every Home Luxe Co order.

If your order arrives damaged, faulty or you receive an incorrect item, please contact us as soon as possible at hello@homeluxeco.com, quoting your order number and including clear photographs of the item and packaging where possible.

We will work with you to resolve the issue as quickly as possible.

Please do not dispose of damaged products or packaging until we have responded, as the courier may require photographs or further information as part of a claim.

Returns

If you have changed your mind about your purchase, please refer to our Returns & Refund Policy for full information about returning your order.

For eligible online purchases, UK consumers have statutory cancellation rights. Nothing in this Shipping & Delivery Policy affects your statutory rights.

Contact Us

If you have any questions about your delivery, please contact:

Home Luxe Co Interiors Ltd
Email: hello@homeluxeco.com

Please include your order number when contacting us so that we can assist you as quickly as possible.

Last updated: September 2026